Capture the Devoucoux world in a gift card!
Our gift card can be used 24/7 on www.devoucoux.com and cannot be used to cover delivery fees.
You can choose the amount according to your budget. Gift cards can be combined and used on all the products displayed in our e-shop, except saddles. It is valid for 6 months from its date of issue and delivered within 5 working days.
Devoucoux products are shipped by our conveyors and delivered upon signature. Shipping is free of charge for any second hand saddle purchase on our website!
In Europe, we've trusted Chronopost for all our deliveries (DPD for the UK). Our overseas expeditions are over-viewed by UPS. The timeline of your delivery depends on our current supplies and our order verification services.
Any small tack may be returned under 14 days after arrival (see our general sales conditions). All items must be returned as shipped (neither greased, nor oiled) in their original packaging.
If you wish to return a product, please consult the "Return and Exchanges" column of our "Frequent Questions" page.
The return of any item is at the expense of our clients.
- Second-hand saddle
Our customers benefit from a 15 day trial to test all second-hand saddles purchased on our website.
If you wish to return your saddle, you can benefit from a free-of-charge shipping, provided that you fill out a request for a shipping label in our contact form.
Warning : if equipment is returned by your own means, shipping costs will not be reimbursed.
N.B. : The cover and comfort kit provided will be returned in their original state with the saddle within 15 days of purchase. Please note that the price of every used or dysfunctional item will be deducted from the original amount of the refund.
Leather requires regular, appropriate care to avoid premature wear and tear and preserve its full aesthetic appeal. Here are the right things to do to ensure your leather is maintained correctly.
To ensure resilience and maximum comfort, we use different types of leather in the manufacture of our products. However, different leathers do not always respond to oils the same way, and this may affect your item’s final color.
Our saddlemakers therefore have chosen a lighter color for the softer leather, so that the colors match even after oiling.
After each use, clean the leather with Devoucoux Belharra soap and the sheepskin glove or a damp sponge to remove impurities. Never apply soap directly to the leather.
Massage Belharra Balm into the leather with a sheepskin glove or a dry cloth once or twice a month to nourish it.